Shipping and return policy

Delivery

CBD Scandinavia delivers on all normal weekdays, within 1-5 working days after placing an order. Should you experience that your package has not been delivered within 5 working days, please contact us. 

 

Consumer protection legislation 

A 2-year consumer protection legislation on every purchase in accordance with the Danish Sale of Goods Act. The consumer protection legislation applies to defects in products and/or manufacturing.

The legislation does not apply to errors or damage committed by incorrect operation of the product / service.

Upon return, CBD Scandinavia will cover costs to a reasonable extent.

Upon return, please contact and send complaints the following address:

 

CBD Scandinavia

Danmarksgade 1

7000 Fredericia

 

Packages sent on COD (cash on delivery) are not accepted.

 

Refund terms

If a refund has been agreed, please contact us via email or phone and provide us with your bank details. Afterwards, we will transfer the agreed amount.

 

Right of cancellation / Right of revocation / Right of return

There is a 14-day full right of return on items purchased in our web shop as well as our physical stores. 

The period is calculated from the day you receive the package, either via delivery or on in our store.

Any return costs are on your own expense. 

The cancellation has to be reported to us no later than 14 after the purchase. From the time you have provided us with the cancellation notice you must return the product(s) to us no later than 14 days after.

The notice must be given on e-mail to info@cbdscandinavia.dk. In the notice, you have to state why you want to exercise your rights and of course provide information such as bank details, address etc. 

 

The condition of the product/package when you send it back to us

You are only liable for any deterioration in the value of the item. This is due to testing it other than what is necessary to determine the products features, functionalities and the way it works. Basically, it means that you can test the product as you would have in a physical store. 

If the product(s) has been used and tested additionally, we consider it used. This means that upon cancellation of the purchase, you will only partially receive or none of the total amount back, depending on the commercial value.

In order to receive the entire amount back, you must do the same as you would do in a physical store. You may test the product, but not actually use the product(s). 

If you have any questions, concerns or if anything is unclear – please do not hesitate to contact us directly.